Pavilion Row shortlisted for Customer Service Champion award
We’re delighted to share that Pavilion Row has been shortlisted for the British Wills and Probate Customer Service Champion award.
This recognition means a great deal to us because excellent customer service isn’t simply part of what we do. It’s the foundation of how we work.
People often come to us when they are making important plans for the future or dealing with a difficult period in their lives. We want every client to feel listened to, understand the advice they receive and know what will happen next.
We also appreciate the trust financial advisers and other professionals place in us when introducing a client. With the client’s consent, we keep the introducer informed and work collaboratively to support the relationship they have already built.
A shared commitment across our team
Our commitment to excellent service is embedded in our culture. We measure performance against client-service standards rather than billing or sales targets, and every member of our team takes responsibility for the client experience.
For us, excellent service means listening carefully, communicating clearly and giving honest advice. It means recommending the option that best meets the client’s needs, even when that is a simpler or less costly solution. It also means taking responsibility and putting things right if our service falls short of the standards we set ourselves.
We’re proud that 98% of our independent ReviewSolicitors reviews are five-star, with clients consistently commenting on the professionalism, responsiveness and care shown by our team.
However, we’ll never treat good service as something we have finished working on. We’ll continue to listen, learn and look for ways to improve.
We’re very proud of the whole Pavilion Row team and pleased to see their commitment recognised through this shortlist. Thank you to every client, family and professional partner who places their trust in us.
